We look after our tenants really well, we recognise that happy tenants make us and our landlords happy too. We are clear from the outset about our fees, which are fair and representative of the work we do for you. We ensure your new home is prepared properly, ready for you to move into and deal efficiently with any problems you may have during the course of your tenancy. We treat our tenants with respect and consider them just as important as our landlords.
If your landlord has requested that Bright Estates manage the property, we will undertake regular (usually quarterly) visits to the property to ascertain that the property is being looked after and to check for any maintenance problems. We will always contact you first to arrange a convenient time.
Bright Estates will be your contact point should you have any queries or problems concerning your tenancy.
Once the tenancy has commenced, the landlord will take over all responsibility for the duration of the tenancy. Rent is paid direct to the landlord and any queries or problems are dealt with by the landlord.
All deposits taken by landlords and letting agents under ASTs in England and Wales have to be protected by a tenancy deposit protection scheme which means that the deposits are safeguarded and tenants get all or part of their deposit back, if they have kept the property in good condition and are entitled to get the deposit back. To avoid any disputes going to court the scheme is supported by an alternative dispute resolution service (ADR).
The Deposit is equivalent to five weeks' rent and will be registered with the Deposit Proetection Service.
The Deposit Protection Service Custodial scheme works in the following way:
The tenant pays the deposit to the landlord or agent
The landlord or agent pays the deposit into the scheme within 14 days.
Within 30 days of receipt of the deposit, the landlord or agent must give the tenant prescribed information about which scheme is being used and how it works.
At the end of the tenancy, if the landlord and tenant agree how the deposit should be dealt with, the landlord and tenant notify the scheme who will send back the deposit according to the agreement.
If there is a dispute, the scheme will hold the amount in dispute until the dispute resolution service or courts decide what is fair.
Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Oil, Gas, Electricity and Telephone costs as well as TV licenses. All rents are payable by bank standing order to our company bank account.
Once you have decided on a property, you will need to reserve it by paying a ‘holding deposit’ equivalent to one week's rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However the reservation fee will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.
As a minimum we will require satisfactory references from your employer and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references. We are also required by law to check your 'Right to Rent' eligibility, we are required to check (in your presence) and take copies of your relevant identity document.
Tenancy Information - in compliance with the tenant fees act 2019
Tenancy amendment £50
Late peyment of rent: interest will be charged at 3% above the Bank of England base rate if a rent payment is more than 14 days overdue for each day the payment is outstanding.
Lost keys/security devices: charged at cost and time to replace keys/change locks (as necessary).
Early termination: if agreed by the landlord, the tenant will be liable for all the rent payable up to the eaarliest agreed termination date or the date an alternative tenancy commences (whichever is the soonest) as well as the landlord's re-letting fee
The tenant may be liable for any other permitted payments, not included above, under the relevant legislation including contractual damages.